Booking policy for IVAX Clinical Training

This Booking Policy explains how bookings, payments, refunds, and transfers work at IVAX Clinical Training.

Information

Last updated: [January 2026]

 

1. How to Book

Bookings can be made via Eventbrite or directly with IVAX Clinical Training. Group bookings can be arranged by invoice and bank transfer.

 

 

2. Booking Confirmation

Your booking is only confirmed once payment has been received in full. After payment, you will receive a booking confirmation email including:

 

  • Course date and time

  • Venue address and entry instructions

  • Pre-learning materials

  • What to bring

  • Assessment information

 

3. Pre-Learning Requirement (Mandatory)

Pre-learning materials are provided prior to the training date and must be reviewed before attendance. Delegates may be asked to sign or confirm completion of the pre-learning on the day of training.

 

4. Course Delivery

All IVAX Clinical Training courses are delivered face-to-face in the United Kingdom.

 

5. Assessment and Certificates

Courses include assessment appropriate to the session, which may include:

  • Practical assessment of IM injection technique

  • Practical assessment of SC injection technique

  • Knowledge quiz at the end of the session

 

Certificates are issued following:

  • Full attendance

  • Completion of the required assessments

 

Certificates confirm training and assessment completion on the day.

 

6. Pricing

Course prices are displayed on Eventbrite or confirmed by invoice. Where a group discount is offered, this will be confirmed in writing before an invoice is issued.

 

7. Payment

Payment must be received in full to secure your place. For invoice bookings, payment must be made within the timeframe stated on the invoice.

Bookings are not confirmed until payment has been received.

 

 

8. Refund Policy

All bookings are non-refundable.

This includes:

  • Individual bookings

  • Group bookings

  • Eventbrite bookings

  • Invoice bookings

 

9. Transfers

Although payments are non-refundable, bookings may be transferred to:

  • An alternative IVAX training date (subject to availability), or

  • Another eligible healthcare professional (delegate substitution)

 

Transfer requests must be made at least 3 days (72 hours) prior to the training date. Transfers are subject to availability.

 

10. Late Transfer Requests

Transfer requests made within 3 days of the course date will not be possible. In these circumstances, IVAX Clinical Training reserves the right to decline the request due to venue costs and limited availability.

 

11. Non-Attendance

If you do not attend your booked session, you will not be eligible for a refund. A transfer may be offered at our discretion depending on circumstances and availability.

 

12. Cancellations by IVAX Clinical Training

If IVAX Clinical Training cancels a session, delegates will be offered:

  • A full refund, or

  • A transfer to a future date

 

13. Contact

For booking support, please contact:

hello@ivaxclinicaltraining.com